Privacy Policy

Last Updated: August 2026

Petstar (“we”, “us”, or “our”) operates the website petstar.myshopline.com. This Privacy Policy explains how we collect, use, store and protect your personal information when you browse or place an order on our site, and describes your rights under GDPR, CCPA and other applicable privacy laws.

Information We Collect

We collect information you directly provide: name, shipping address, email address, phone number, payment information and order notes when you complete checkout. We also automatically collect non-personal data via cookies and analytics tools: device type, browser, IP address, pages viewed, time spent and referral sources.

How We Use Your Data

• Process, fulfill and ship your orders, send order confirmations and tracking updates
• Respond to customer service inquiries
• Send optional promotional emails or discount notices (you may unsubscribe anytime)
• Improve our website, product selection and shopping experience
• Prevent fraud and secure our checkout system

Sharing Your Information

We do not sell your personal data to third parties. We only share necessary data with trusted service providers who help run our business, including payment processors, shipping carriers, website hosting and analytics partners. All partners are bound by data protection obligations.

Cookies

We use cookies to remember preferences, measure traffic and support marketing. You may disable cookies in your browser, but some shop functions may not work properly.

Your Privacy Rights

You have the right to access, correct, delete your personal data, withdraw marketing consent or request data portability. To submit a request, email us at support@petstar.com. EU/UK residents may also contact your local data protection authority. California residents have rights under CCPA.

Children’s Privacy

Our store is not intended for children under 13. We do not knowingly collect personal information from children.

Data Security

We use standard industry measures to protect your personal data, but no online transmission or electronic storage is 100% secure.

Changes

We may update this Privacy Policy occasionally. Updates will be posted on this page. Continued use of the site means you accept the revised policy.

Contact

Privacy-related questions: support@petstar.com